Popeyes Louisiana Kitchen - Abilene, Texas

Brenda avila Hernandez

Bueno

Sean Miller

I've had many issues with this location for many years... from taking over an hour to get food, to getting the wrong order, to just bad customer service. Had an experience about a month ago that finally crossed the line. Ordered delivery fairly early in the morning, to which the order wasn't even acknowledged until over an hour later. When the delivery driver went inside to see what the issue was, she was treated extremely rude my the cashier behind the register. I was told that the manager was trying to smooth things over, but the cashier in question was ignoring his supervisor. After being relayed this information I tried to call the store 3 separate times that morning. Nobody ever answered. I have since tried taking the atrocious service up the corporate chain, to which now it has been a month with 0 communication. I would have been more than happy to address this with someone who at least feigned concern over constant issues than posting this review, but you get what you ask for.

I would encourage you to buy chicken from someone else that actually cares about customer service. And furthermore, I would encourage any delivery service that cares about their drivers to remove this location from delivery services.

And finally, they still got the order wrong.

Briana Smith

It’s been a hot minute since I’ve been to this location but what I can say is this is the first I’ve been here in a long time and the service was bomb!! The new manager made sure my food was fresh. I actually enjoyed my food with no complaints at all. She was so amazing; it really made me feel appreciated as a customer coming to this establishment again and the customer service was outstanding!

Donajsha Lawrence

Customer service is trash.
They give you the wrong food the woman told me I ordered garlic parmesan and my receipt doesn’t say that. Also, that is now what I wanted either. I asked for signature hot. The orders take FOREVER and this has happened on several occasions. This is really sad because this is all we have in Abilene and it REALLY is terrible service. Good food. However, the WORST service.

Austin Ryan

Employees were kind, but I feel like I waited over 20 minutes for no reason when I got home, and my order isn't even remotely correct. I ordered a classic chicken sandwich, fries, large sweet tea (correct), bacon and cheese classic chicken sandwich, Mac n' cheese, med sweet tea (received regular classic chicken sandwich), 5 piece spicy tender, large mashed potato, large unsweet tea (I received a second large Mac n' cheese instead of potato), and I received an extra classic chicken sandwich that I didn't order. I'm genuinely confused about where the disconnect was because my receipt shows what I ordered, but my bag did not. For $43.48, you'd expect the order to be correct.

Elijah Deleon

This was a well established environment, and I feel like everybody in there was Very professional how they did business in the workplace would definitely recommend chicken was very good. Bread was amazing. Customer service was awesome. Definitely made me feel like a friend. Not just a customer.

Carl Johnson

Stood at the register for 15 minutes with 4 employees talking right there and none offered to take orders. Another patron recommended I not waste my time considering he had been waiting in line for 30 minutes. On my way out I saw those same employees all out back smoking and messing around. Foods great if you are willing to wait but the employees and management need some work.

Dustin Metz

Y’all some hose, I pay for a large side and you put one small as scoop of potatoes. Then half my order is wrong. Showing why they deserve minimum wage. Bunch of incompetent fiends working at this place.